United Airlines Flight Attendant Creates ‘Barrier’ So Passengers Can’t Switch To Empty Seats
by Gary Leff
You used to be able to take any open seat in your cabin once the doors closed. You might move closer to the front, grab an aisle seat, or head for an empty row in the back so you could stretch out.
As a kid I remember making a bee-line for an empty middle row on an American Airlines flight from Honolulu to Sydney, so I could lay down and sleep.
- Self-upgrading was never allowed. You couldn’t just move from economy to business class.
- Now, though, airlines charge for ‘premium’ seats in coach so they don’t usually let you go from regular coach to extra legroom seats for free, even if the seats are empty once the doors close.
- People might not pay if they knew they could take an extra legroom seat for free that was empty once everyone had boarded!
On a recent United Airlines flight from Honolulu to Los Angeles, there were plenty of empty seats and passengers wanted to spread out. They asked permission from a flight attendant. Things did not go well. According to a passenger who wasn’t allowed to move,
- The flight attendant quoted them a price of $180
- When that offer was declined, the crewmember blocked off the empty seats by opening up each seat’s tray tables.
#UnitedAirlinesSUCKS!! May 24. HNL to LAX (UA 1169). Flight attendant wanted to charge $180 pp to allow us to change to empty seats when about to close doors, when denied she opened the trays to block everyone. pic.twitter.com/r3xCU3R5CR
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Years ago open seats were pretty much fair game. Now different airlines take different approaches. Southwest still has open seating! And once you’re on the plane it’s Lord of the Flies complete with seat-saving and crumpled up tissues to keep people away from the middle seat they hope to save.
Delta calls their extra legroom seats at the front of the plane “Comfort+” and it’s a different fare type. Effectively, it’s a different cabin just like coach is different than business class.
When American Airlines introduced free drinks to Main Cabin Extra extra legroom seats they left it up to flight attendants whether or not to stop passengers from moving into those seats – but around a year and a half ago began asking flight attendants to crack down on passengers moving to get extra space for free.
In the past, United has argued that passengers moving up to open seats with extra legroom is immoral; that it’s unfair to other passengers and it’s stealing from the airline.
Hi, Krunal. Economy Plus seats do carry an extra charge and letting customers move to those seats is not fair to the customers who did pay for the upgrade. ^BA
— United Airlines (@united) September 7, 2019
The customers who choose to pay for Economy Plus are then afforded that extra space. If you were to purchase a Toyota, you would not be able to drive off with a Lexus, because it was empty. ^BA
— United Airlines (@united) September 7, 2019
But according to this logic United shouldn’t be able to sell cheap fares or offer MileagePlus awards because it is unfair to people that pay full fare? Of course passengers who buy Economy Plus get Economy Plus and are in no way harmed when other passengers get it free – via elite status, via luck of the draw or otherwise.
Sitting in an open seat that can never be sold (because the plane is already in the air) is not the same thing as taking a physical car off of a lot where it is waiting to be sold. In the former case United loses nothing, in the latter case the loss is real.
It seems strange to compare United slimline economy seats to a Lexus, although I once a flight attendant compare Economy Plus to a Mercedes.
The better argument is: we do not allow passengers to move to better seats without paying extra (except under our own terms, for our operational.convenience or elite perks) because that would encourage passengers to take a chance rather than paying on future trips. The actual reason: It’s not allowed because we don’t allow it, not because of some broader moral imperative.
Comparing changing to an open seat nobody else is using can’t be stealing, because the airline hasn’t given up anything, and claiming it harms other passengers isn’t right either because other passengers still got exactly what they paid for.
